Taxee Account & Data Deletion

This page explains how users of the Taxee Passenger and Taxee Driver applications can delete their account and associated personal data.

Delete your account in the app

Users can delete their account directly from the Taxee application.

Taxee Passenger:
Open the app → Profile → Delete account

Taxee Driver:
Open the app → Profile → Delete account

After confirming the deletion request, the account is deleted together with the personal data associated with the application, subject to any data that Taxee is legally required to retain.

Logging out of the application or uninstalling the application from a device does not delete the user’s account.

If you cannot access the app

If you no longer have access to the Taxee application or are unable to use the in-app account deletion function, you can request deletion of your account by contacting:

[email protected]

Please include:

• the phone number associated with your Taxee account;
• whether the account belongs to Taxee Passenger or Taxee Driver.

For security purposes, we may need to verify that the request is made by the account owner before processing the deletion.

Data deleted with the account

Depending on the Taxee service used, deletion may include:

• name and surname;
• phone number;
• email address;
• profile photo;
• account profile and application settings;
• device and account associations;
• saved addresses and preferences;
• other personal data directly associated with the application account.

Data that may be retained

Certain information may be retained where required for legitimate legal, accounting, tax, security, fraud-prevention, dispute-resolution or regulatory purposes.

This may include, where applicable:

• completed trip and transaction records;
• invoices and accounting records;
• payment-related records;
• records required to establish, exercise or defend legal claims.

Such information is retained only for the applicable statutory or legally required retention period and is not retained longer than necessary for those purposes. After the applicable retention period expires, the data is deleted or anonymised where appropriate.

For more information about how Taxee processes and protects personal data, please see our Privacy Policy.

Contact

Taxee
Website: taxee.taxi
Email: [email protected]